For some of us a visit to the shops is a pleasure, for others a chore – but one way or another we all need to shop, if only for life’s essentials.
In fact, a large number of accidents occur in supermarkets and other shops, and many of these incidents result in injuries serious enough to warrant a claim for compensation.
When can we help?
Our expert personal injury claims team is experienced in helping unfortunate shoppers who have fallen victim to an accident while out shopping. It is not unusual for rain, inefficient cleaning or a freezer malfunction to cause shoppers to slip, trip or fall on a store’s wet floor, or on a floor made slippery by dropped items, for example.
Goods that have been incorrectly balanced on high shelves and other display units, loose signage, sharp or protruding objects in customer-accessible areas, damaged shopping trolleys, dilapidated buildings or poor fittings maintenance can all lead to accident and injury, while automatic doors, lifts and escalators can be dangerous to use if not kept in good working order.
If you have been hurt in a shop or supermarket accident that was not your fault, our legal team will help you claim the financial compensation you deserve. At every step, we will explain your choices in plain English to ensure you remain in control and up-to-date with the progress of your claim.
Who is responsible for preventing shop and supermarket accidents?
It is the responsibility of whoever runs the shop to keep customers safe so, depending on the situation, it is likely that the blame lies either with the owner of the premises or with the management team. As with all publicly accessible buildings, managers not only have a responsibility for ensuring the fabric of the building is safe, but are also legally responsible for the safety of the entire premises including outside space such as car parks, and can be held liable for any inappropriate or dangerous behaviour on the part of their staff.
And if the goods you have purchased cause injury or illness – food-poisoning, for example – we can help you make a product liability claim against the item’s manufacturer or producer, or the retailer who sold it to you, whichever is the most appropriate under the circumstances.
Always on your side
Our dedicated personal injury lawyers are approachable and understanding, and we are committed to putting our wealth of knowledge to work in your best interests, wherever you live in the UK. Our advice is of the highest quality and our client-focussed bespoke services are second-to-none.
As a valued client of our top-flight full-service law firm, you will also have access to a wide range of legal and financial expertise including will-writing, investment advice, tax planning, and family law so there is no need to shop around when next you need help and advice from a dependable lawyer – you can be sure our professionals are always on your side.
Getting started
If you have been injured in a shop or supermarket accident, or you would like to get in touch for an informal, no-obligation initial chat, contacting us is easy. Simply click on this link, write to us in confidence at info@georgeide.co.uk or call our Chichester offices on 01243 786668 or contact our specialists directly.
George Ide LLP. We’re on your side
Contact our personal injury team
To find out more about our expert personal injury team and for further information about all aspects of our comprehensive personal injury service, contact one of our specialists directly using the contact details below.
Client Testimonials
I was involved in a traffic accident as a pedestrian, being hit by a car. My family were recommended to George Ide regarding personal injury, and what a great choice this turned out to be. Words can’t express how thankful and grateful I am for the service and support that I received from everyone at George Ide. My case was handled by Paul Fretwell with the help of Karen Jenkins, and the genuine kindness, care, and professionalism that they provided throughout my claim from start to finish was second to none. The experience of Paul and his team really shone through, and this was obvious from the very start when I first met Paul for an initial chat at home. The thoroughness and dedication to getting me the best possible outcome was clear throughout. Paul fought to the nail making sure that no stone was unturned, this allowing me to feel less anxious and to be able to concentrate on getting physically and mentally better. For anyone that goes through a traumatic event, the support from the people around you is key, Paul and his team were no exception to this, and I felt that I had a true friend and ally on my side. George Ide and Paul should be the first port of call to someone in need of a personal injury solicitor, I can’t recommend them enough!
Alex Richardson
Paul Fretwell/Karen Jenkins
George Ide looked after my claim from accident to the case conclusion, they took care of everything on route which concluded in a very substantial out of court settlement. The settlement enabled the family not to worry about future employment problems, and gives everyone piece of mind.
George Ide are a very professional company, and I would always recommend them to other people in the same situation.
M
Paul Fretwell
I would like to say a huge thank you to Paul (with the fantastic assistance of Karen and Lizzy especially) for the support and kindness throughout my claim as well as the superb outcome that he obtained for me.
I am in no doubt that I would never have achieved the result without the dedication, experience and can do attitude of Paul and the team. Their caring attitude, sensitivity and professionalism shined throughout the entire process. Despite the other side initially denying liability, Paul fought tirelessly on my behalf, to ensure they provided what they should do, thus allowing me to get back to as near a normal life as quickly and safely as possible. Right from the first point of contact (and I first met Paul from my hospital bed), the service was outstanding and second to none, the communication was excellent, and I was never in doubt as to what was happening, and why. I truly believe my subsequent recovery is down to the fact that I was guided so well by Paul and his team, and him obtaining the opinions of the experts he did.
The support was amazing, as was the end result, which has ensured I am able to continue to press on with my every day life without worry of what lies ahead, despite the disability I now have. I really cannot recommend Paul and is team enough, I would suggest to anyone that is in need of a personal injury solicitor to give Paul a call, it really would make all the difference.
Rusty Brown.
Paul Fretwell
I just wanted to say a massive thank you for guiding and supporting my friends through to this conclusion over the last 3 years. The early days were incredibly tough for them as you know and your calm reassuring presence has been one of the main reasons they were able to cope, especially back then. You’ll have learnt that R is a very tough and determined character, but I know they’d have struggled without your help.
Living abroad and unable to help them as much as I would have liked, it’s been so reassuring to continually hear how confident they’ve been in your ability to resolve this for them, right from the word go. I know I was very happy in my own mind that they’d got the right person on their side, after I spoke to you on the phone.
So, thank you again for all the time and effort you’ve put into getting them this result… for always being available to speak to them, even when you were supposed to be on holiday, for steering them through the hardest times and the quagmire of the courts. You’ve made such a difference for them and seeing R getting on with life with such a positive attitude that I’m not sure I would have been able to replicate, had it happened to me; is extremely satisfying as well as inspirational.
Rich J
Paul Fretwell
My daughter and I are extremely lucky to be alive after an awful road traffic accident on the M1 motorway 3 years ago. I had some severe injuries and fortunately I’ve recovered very well (although not without some life altering effects). My good fortune continued when I engaged George Ide solicitors to help with a personal injury claim a few weeks after I was released from hospital after almost 2 months.My dealings with the company have been outstanding in terms of professionalism, thoroughness and sensitivity. I feel that partner Paul Fretwell and his very capable team have worked extremely hard on my case. They achieved a successful and stress-free outcome for which I’m very grateful. I am most appreciative of the kindness and support shown to me throughout the time Paul and his colleagues advised, guided and helped me through what could have been a much more traumatic process without them. I would not hesitate in recommending George Ide solicitors to anyone who needs assistance with a personal injury claim. Paul Fretwell in particular is someone I have great confidence in and his diligence is exemplary. Many thanks once again Paul!
Paul Fretwell
How can I just say thank you, if I say it a hundred times it wouldn’t be enough. What you have achieved is unbelievable, I never imagined the compensation would amount to anything like that, if you recall, I once asked you if I might get another £27.000 making a grand total of £100.000, than I truly thought I could possibly get between £150.000 and £200.000 and I’d have been happy, so you can imagine how shocked and thrilled I was when the figure was doubled.
When I left your offices I was almost in tears, it didn’t feel right saying goodbye, I felt like I was saying goodbye to a friend, which I feel you’ve been. I don’t know how I’d have got through the last couple of years without your input, I didn’t even know I was entitled to compensation until you told me, which also means no rehab either. I can’t begin to imagine the mess I’d be in now.
I will be eternally grateful Paul for all you have done.
Best wishes
Sue
Paul Fretwell
“In an age of ever larger firms of solicitors, George Ide LLP stands out as a beacon of truly personal service against the backdrop of warm and welcoming staff. Not only does Paul Fretwell possess real expertise in high value personal injury claims, he brings charm and real commitment to everything he does. No Claimant could be other than impressed by his willingness to go that extra yard in their cause. The legal industry would be a better place if there were more like both the firm and Paul Fretwell.”
Will Waldron QC
Paul Fretwell
I suffered a complex ankle injury in a road traffic accident in 2015, Paul Fretwell and the team at George Ide stepped in to manage my claim and helped me through a very challenging period in my life. The team’s experience with this type of injury, their considered approach and meticulous attention to detail enabled them to flag up any potential issues early on, and ensured there were no surprises along the way. Paul was able to see beyond the conventional claim headings, and took the time to understand the full impact of the injury, on my life and hobbies, and was keen to ensure they were all suitably reflected within the claim. Three years on, we went into a Joint Settlement Meeting with a robust and well prepared case, allowing us to secure a claim that significantly exceeded our expectations. I would not have a moment’s hesitation in recommending him to anyone in a similar situation.
RS
Paul Fretwell
I have worked with Paul for several years now on various challenging cases. Paul has a very honest and open approach with the people he represents, his communication skills and ability to share complex information at a level of understanding for his clients is second to none. Paul has a deep understanding of the challenges faced by somebody who has acquired a brain injury and it is this understanding that ensures clients anxiety levels and concerns are kept at the lowest level possible at all times. Paul is realistic with his expectations and has had a high level of success with regard to achieving the right level of settlement to ensure his clients get the support they need for the rest of their lives.
Karl Thompson. Managing Director, Thompson Holistic Care Services (THCS)
Paul Fretwell
Paul Fretwell has been our solicitor now for 8.5 years and has been dealing with the case for AB (our son) who sustained a head injury in 2012 due to a car accident.
Over the years we have come to rely on Paul’s expert opinion and knowledge of brain injuries to help us understand A’s behaviours and needs.
Paul has been a massive support to us and our whole family since A sustained life changing injuries, as you can imagine, it has been an uphill battle for us and we had no idea or understanding of the challenges to come or how to even start to put in place all the support A needed and still needs today.
A now has his Support Worker, D that Paul put in place, which to be honest, has been a godsend to the family and A. A has a great relationship with D, and we will be eternally grateful. D helps A with day to day challenges that most people take for granted and A now feels D is a friend as well as his mentor and “life coach”. A also has an OT that visits his home to check he is doing ok and guide him in day to day tasks etc.
Paul has always been a phone call away at any time, he is very patient and understanding, his friendly approach to the whole family means we feel we can be very open and frank with him. Although all the legal “jargon” is very hard for us to understand, Paul is and has always been massive support, he explains in detail every word and meaning and why certain steps need to be taken to help A’s case.
We will always be eternally grateful to Paul and George Ide Solicitors.
Paul Fretwell
We thought that we needed to write to you to express our deepest thanks for the way that you personally and all of the staff involved with you carried out the whole case from beginning to end.
The background people are often overlooked but we feel that we had the best team playing for us on all levels.
Paul Fretwell
Jasmine has told me that she has now settled and that she can move on with her life.
I would just like to write a brief note of genuine heartfelt thanks from all of us involved. Your company was recommended by a good family friend who works in the BH1 postcode area, at a time when most of us were either in shock or at a loss about how to proceed.
From our very first communication, and the day of your visit to Jasmine’s Mum’s house, you have been thoroughly professional whilst being incredibly caring. You personally, no doubt with the assistance of your team, have allowed Jasmine the opportunity to recover at her own speed, with the assistance of the full spectrum of the medical world, to a point where I honestly believe that she is in a better state mentally and confidence-wise than she was even before the accident.
I would have no hesitation in recommending your Company to anyone unfortunate enough to find themselves in a similar situation.
It is common for people who are expert in their field to state that “I was only doing my job” – well, in this case, I am very glad that it was you who handled Jasmine’s case.
With many Kind Regards
John & Paula Gerken
Paul Fretwell
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Author: Paul Lewis
Last updated: 12th June, 2023
