For some of us a visit to the shops is a pleasure, for others a chore – but one way or another we all need to shop, if only for life’s essentials.
In fact, a large number of accidents occur in supermarkets and other shops, and many of these incidents result in injuries serious enough to warrant a claim for compensation.
When can we help?
Our expert personal injury claims team is experienced in helping unfortunate shoppers who have fallen victim to an accident while out shopping. It is not unusual for rain, inefficient cleaning or a freezer malfunction to cause shoppers to slip, trip or fall on a store’s wet floor, or on a floor made slippery by dropped items, for example.
Goods that have been incorrectly balanced on high shelves and other display units, loose signage, sharp or protruding objects in customer-accessible areas, damaged shopping trolleys, dilapidated buildings or poor fittings maintenance can all lead to accident and injury, while automatic doors, lifts and escalators can be dangerous to use if not kept in good working order.
If you have been hurt in a shop or supermarket accident that was not your fault, our legal team will help you claim the financial compensation you deserve. At every step, we will explain your choices in plain English to ensure you remain in control and up-to-date with the progress of your claim.
Who is responsible for preventing shop and supermarket accidents?
It is the responsibility of whoever runs the shop to keep customers safe so, depending on the situation, it is likely that the blame lies either with the owner of the premises or with the management team. As with all publicly accessible buildings, managers not only have a responsibility for ensuring the fabric of the building is safe, but are also legally responsible for the safety of the entire premises including outside space such as car parks, and can be held liable for any inappropriate or dangerous behaviour on the part of their staff.
And if the goods you have purchased cause injury or illness – food-poisoning, for example – we can help you make a product liability claim against the item’s manufacturer or producer, or the retailer who sold it to you, whichever is the most appropriate under the circumstances.
Always on your side
Our dedicated personal injury lawyers are approachable and understanding, and we are committed to putting our wealth of knowledge to work in your best interests, wherever you live in the UK. Our advice is of the highest quality and our client-focussed bespoke services are second-to-none.
As a valued client of our top-flight full-service law firm, you will also have access to a wide range of legal and financial expertise including will-writing, investment advice, tax planning, and family law so there is no need to shop around when next you need help and advice from a dependable lawyer – you can be sure our professionals are always on your side.
Getting started
If you have been injured in a shop or supermarket accident, or you would like to get in touch for an informal, no-obligation initial chat, contacting us is easy. Simply click on this link, write to us in confidence at info@georgeide.co.uk or call our Chichester offices on 01243 786668 or contact our specialists directly.
George Ide LLP. We’re on your side
Contact our personal injury team
To find out more about our expert personal injury team and for further information about all aspects of our comprehensive personal injury service, contact one of our specialists directly using the contact details below.
Client Testimonials
“There are no words to adequately express my gratitude to you, and all the other members of the team who supported you, for what you have achieved for [my daughter]. You should all be so proud of what you have done and Thank You from the bottom of my heart.”
Mrs L
Paul Fretwell
We are so grateful for all your hard work, and the passion with which you fought for him…it has given him a sense of self-worth that someone in your professional position can see what kind of man he is and what he should be awarded. Thank you so much, you have restored our faith in humanity, and we would have no reservations about recommending you to anyone in the future!
Paul Fretwell
Following a traumatic motorcycle accident, I found myself in unfamiliar territory and in the need of a personal injury lawyer. From my first phone call to George Ides, I was in no doubt that they would be best team to handle my case, guiding me not only through the legal but also the rehabilitation process, I was always in good hands. Paul is a consummate professional, incredibly thoughtful and compassionate, but at the same time ensuring that I had the best advice and in a timely manner, a heart felt thank you, Paul.
Kate Buttriss
Paul Fretwell
Thank you for looking after me and my case. Not just a solicitor, you were a supporter and friend from the off. I felt that you ‘got’ me and understood where I was coming from. The very unexpected payout takes a lot of worries away, thank you.
SB
Paul Fretwell
I have worked with Paul for several years now on various challenging cases. Paul has a very honest and open approach with the people he represents, his communication skills and ability to share complex information at a level of understanding for his clients is second to none. Paul has a deep understanding of the challenges faced by somebody who has acquired a brain injury and it is this understanding that ensures clients anxiety levels and concerns are kept at the lowest level possible at all times. Paul is realistic with his expectations and has had a high level of success with regard to achieving the right level of settlement to ensure his clients get the support they need for the rest of their lives.
Karl Thompson. Managing Director, Thompson Holistic Care Services (THCS)
Paul Fretwell
“In an age of ever larger firms of solicitors, George Ide LLP stands out as a beacon of truly personal service against the backdrop of warm and welcoming staff. Not only does Paul Fretwell possess real expertise in high value personal injury claims, he brings charm and real commitment to everything he does. No Claimant could be other than impressed by his willingness to go that extra yard in their cause. The legal industry would be a better place if there were more like both the firm and Paul Fretwell.”
Will Waldron QC
Paul Fretwell
George Ide looked after my claim from accident to the case conclusion, they took care of everything on route which concluded in a very substantial out of court settlement. The settlement enabled the family not to worry about future employment problems, and gives everyone piece of mind.
George Ide are a very professional company, and I would always recommend them to other people in the same situation.
M
Paul Fretwell
I suffered a complex ankle injury in a road traffic accident in 2015, Paul Fretwell and the team at George Ide stepped in to manage my claim and helped me through a very challenging period in my life. The team’s experience with this type of injury, their considered approach and meticulous attention to detail enabled them to flag up any potential issues early on, and ensured there were no surprises along the way. Paul was able to see beyond the conventional claim headings, and took the time to understand the full impact of the injury, on my life and hobbies, and was keen to ensure they were all suitably reflected within the claim. Three years on, we went into a Joint Settlement Meeting with a robust and well prepared case, allowing us to secure a claim that significantly exceeded our expectations. I would not have a moment’s hesitation in recommending him to anyone in a similar situation.
RS
Paul Fretwell
We thought that we needed to write to you to express our deepest thanks for the way that you personally and all of the staff involved with you carried out the whole case from beginning to end.
We hope that you can convey our thanks to them on our behalf. The background people are often overlooked, but we feel that we had the best team available playing for us on all levels.
Paul Fretwell
I just wanted to say thank you again for all your efforts on my behalf, your resilience has been outstanding! Thanks to you, and the funds you secured, the process with Dorset has started already, and my new limb should be in my possession on October 4th (within a fortnight!) with the Echelon VT foot. This foot has a greater ankle bend which should help with the hill walking. I am also in much greater comfort in travelling in more testing conditions (when weather is wet especially), with the recent replacement of the 4wd car. This car will be especially useful when we intend to holiday in France with our friends during the winter months. Obviously my thanks are also extended to Lizzy and Karen for their efforts also! With very best wishes and thanks for your ongoing support,
Rusty Brown
Paul Fretwell
I just wanted to say a massive thank you for guiding and supporting my friends through to this conclusion over the last 3 years. The early days were incredibly tough for them as you know and your calm reassuring presence has been one of the main reasons they were able to cope, especially back then. You’ll have learnt that R is a very tough and determined character, but I know they’d have struggled without your help.
Living abroad and unable to help them as much as I would have liked, it’s been so reassuring to continually hear how confident they’ve been in your ability to resolve this for them, right from the word go. I know I was very happy in my own mind that they’d got the right person on their side, after I spoke to you on the phone.
So, thank you again for all the time and effort you’ve put into getting them this result… for always being available to speak to them, even when you were supposed to be on holiday, for steering them through the hardest times and the quagmire of the courts. You’ve made such a difference for them and seeing R getting on with life with such a positive attitude that I’m not sure I would have been able to replicate, had it happened to me; is extremely satisfying as well as inspirational.
Rich J
Paul Fretwell
I would like to say a huge thank you to Paul (with the fantastic assistance of Karen and Lizzy especially) for the support and kindness throughout my claim as well as the superb outcome that he obtained for me.
I am in no doubt that I would never have achieved the result without the dedication, experience and can do attitude of Paul and the team. Their caring attitude, sensitivity and professionalism shined throughout the entire process. Despite the other side initially denying liability, Paul fought tirelessly on my behalf, to ensure they provided what they should do, thus allowing me to get back to as near a normal life as quickly and safely as possible. Right from the first point of contact (and I first met Paul from my hospital bed), the service was outstanding and second to none, the communication was excellent, and I was never in doubt as to what was happening, and why. I truly believe my subsequent recovery is down to the fact that I was guided so well by Paul and his team, and him obtaining the opinions of the experts he did.
The support was amazing, as was the end result, which has ensured I am able to continue to press on with my every day life without worry of what lies ahead, despite the disability I now have. I really cannot recommend Paul and is team enough, I would suggest to anyone that is in need of a personal injury solicitor to give Paul a call, it really would make all the difference.
Rusty Brown.
Paul Fretwell
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Author: Paul Lewis
Last updated: 16th December, 2024
