In fact, a large number of accidents occur in supermarkets and other shops, and many of these incidents result in injuries serious enough to warrant a claim for compensation.

Who is responsible for preventing shop and supermarket accidents?

It is the responsibility of whoever runs the shop to keep customers safe so, depending on the situation, it is likely that the blame lies either with the owner of the premises or with the management team. As with all publicly accessible buildings, managers not only have a responsibility for ensuring the fabric of the building is safe, but are also legally responsible for the safety of the entire premises including outside space such as car parks, and can be held liable for any inappropriate or dangerous behaviour on the part of their staff.

And if the goods you have purchased cause injury or illness – food-poisoning, for example – we can help you make a product liability claim against the item’s manufacturer or producer, or the retailer who sold it to you, whichever is the most appropriate under the circumstances.

A FEW KIND WORDS

“I would just like to thank you for all your hard work in settling my father’s case and in coming to an agreeable settlement with the insurers. Thank you for being so patient with us, and taking time to explain things in layman’s terms…”

“You have led us through this process with ease and my father is very happy to have reached a conclusion in this matter. All your efforts are very much appreciated. Wishing you all the best…”

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Why Choose George Ide LLP?

Our expert personal injury claims team is experienced in helping unfortunate shoppers who have fallen victim to an accident while out shopping. It is not unusual for rain, inefficient cleaning or a freezer malfunction to cause shoppers to slip, trip or fall on a store’s wet floor, or on a floor made slippery by dropped items, for example.

Goods that have been incorrectly balanced on high shelves and other display units, loose signage, sharp or protruding objects in customer-accessible areas, damaged shopping trolleys, dilapidated buildings or poor fittings maintenance can all lead to accident and injury, while automatic doors, lifts and escalators can be dangerous to use if not kept in good working order.

If you have been hurt in a shop or supermarket accident that was not your fault, our legal team will help you claim the financial compensation you deserve. At every step, we will explain your choices in plain English to ensure you remain in control and up-to-date with the progress of your claim.

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50+ Years of Expertise

For more than 50 years, we have cultivated a well-earned reputation for excellence, becoming recognised as trusted experts in the personal injury field.

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Specialists for a Wide Range Claims

From road traffic accidents and workplace injuries to medical negligence and catastrophic events, we are equipped to provide tailored advice and unwavering support.

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Proud of Our Reviews & Success Stories

We are proud of the positive outcomes we achieve and the strong relationships we build, reflecting our dedication to excellence in personal injury claims.

Meet Our Personal Injury Team

George Ide LLP has assisted a wealth of personal injury claims, so for more information, or to make a claim, please do not hesitate to get in contact with us by emailing us at info@georgeide.co.uk where we will get back to you as soon as possible. Alternatively, you can contact us at one of our branches.

For information on amputee cases simply call 01243 786668 where we will happily answer any questions you may have.

Personal Injury Services:

Always on your side

Our dedicated personal injury lawyers are approachable and understanding, and we are committed to putting our wealth of knowledge to work in your best interests, wherever you live in the UK. Our advice is of the highest quality and our client-focussed bespoke services are second-to-none.

As a valued client of our top-flight full-service law firm, you will also have access to a wide range of legal and financial expertise including will-writinginvestment advicetax planning, and family law so there is no need to shop around when next you need help and advice from a dependable lawyer – you can be sure our professionals are always on your side.

Getting started

If you have been injured in a shop or supermarket accident, or you would like to get in touch for an informal, no-obligation initial chat, contacting us is easy. Simply click on this link, write to us in confidence at info@georgeide.co.uk or call our Chichester offices on 01243 786668 or contact our specialists directly.

George Ide LLP. We're on your side

Client Support Story

After sustaining a severe brain injury at the age of 19, Mr A suffered a personality change and became prone to angry outbursts to the extent that his family were unable to cope with his behaviour. The success of our personal injury team, assisted by our independent healthcare-trained case manager and rehabilitation team, enabled Mr A to move into rented accommodation with 24-hour support. Now able to pursue new interests and fill his days constructively, he became much happier in himself and his quality of life – and that of his family – improved greatly as a result.

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Client Testimonials

Just a quick note to say a huge, massive thank you for everything regarding my accident claim – the time, effort, queries, paperwork etc.
The money will come into good use (very useful and handy) already spent. You’ve been amazing!! Ms B

Ashley Partridge

Dear Paul, Please accept this email as confirmation that I have received the cheque and final settlement from the accident. I wanted to thank you very much for all your help and advice throughout the case and want you to know that your efficiency and effort s have been very much appreciated. Kind regards,

Michael
Paul Lewis

We are so grateful for all your hard work, and the passion with which you fought for him…it has given him a sense of self-worth that someone in your professional position can see what kind of man he is and what he should be awarded. Thank you so much, you have restored our faith in humanity, and we would have no reservations about recommending you to anyone in the future!

Paul Fretwell
Just wanted to put down in an email that you have been amazing, and I cannot recommend you and George Ide LLP highly enough.
What was for me a difficult, emotional and stressful situation was made so much easier with your help.
I felt informed, reassured and guided from start to finish, with super fast communication and advice throughout.
You also achieved a great result for me too!
Thanks so much again,
Louise
Louise Brian
Paul Lewis

George Ide looked after my claim from accident to the case conclusion, they took care of everything on route which concluded in a very substantial out of court settlement. The settlement enabled the family not to worry about future employment problems, and gives everyone piece of mind.
George Ide are a very professional company, and I would always recommend them to other people in the same situation.
M

Paul Fretwell

Contact Our Personal Injury Solicitors

Reach out to us today for expert guidance and compassionate support after an injury. Whether you’re seeking help for yourself or a loved one, our experienced personal injury solicitors are here to listen and provide tailored advice.

Call us on 01243 786 668 to speak with a member of our team, or send us a message using our contact form or emailing direct info@georgeide.co.uk.

Let us help you take the first step towards the compensation and recovery you deserve.

Paul Lewis
Author: Paul Lewis
Published on: Last updated: 5th March 2025